Terms of Service

By creating an account, submitting a form, or otherwise using the OASIS Agent Command Center (the “Service”), you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

The Service uses artificial intelligence, automated algorithms, and large language models to process data, generate content, classify messages, and execute workflows. AI output can be wrong, incomplete, or fabricated.

Where the Service drafts or sends communications on your behalf, you remain the sender of record and are responsible for compliance with applicable anti-spam law, including CASL and CAN-SPAM.

You are responsible for activity under your account. You agree not to:

• Use the Service in violation of any law or third-party right.
• Upload content you do not have the right to upload, or use the Service to infringe copyright (see section 8).
• Attempt to extract model weights, circumvent rate limits, or use the Service to build a competing model.
• Submit another person’s sensitive personal information without a lawful basis for doing so.

You retain ownership of the data and documents you submit. You grant us a limited, non-exclusive licence to host, process, and transmit that content solely to operate the Service for you — including transmission to the AI subprocessors listed in our Privacy Policy.

Paid plans are billed in advance. Fees are non-refundable except where required by law. We may change pricing on 30 days’ notice to the email on your account.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for bodily or moral injury.

7.1 Scope and carve-outs

The clause above applies only to the extent permitted by applicable law. It does not apply, and you keep every right you would otherwise have to bring or join a court proceeding or class action, if you are a consumer in any of the following:

• Quebec — Consumer Protection Act, s. 11.1 (arbitration clauses are unenforceable against consumers)
• Ontario and other Canadian provinces with equivalent consumer-protection statutes
• Any jurisdiction where a pre-dispute arbitration agreement or class-action waiver is void as a matter of law

If you are a consumer resident in Quebec, section 11.1 of the Quebec Consumer Protection Act makes a pre-dispute arbitration clause and a class-action waiver unenforceable against you, and nothing in this section limits your right to bring proceedings before the courts of Quebec.

7.2 Exceptions that always survive

• Either party may bring an individual claim in small claims court.
• Either party may seek injunctive relief in court for infringement or misuse of intellectual property.
• You may opt out of arbitration by emailing legal@oasisai.work within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

7.3 Severability of this section

If the class-action waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the remainder of this section will continue to apply to all other claims.

We respect intellectual property rights and will respond to properly submitted notices of alleged infringement concerning content stored on the Service at the direction of a user.

8.1 Submitting a notice

Send a notice to our designated agent at dmca@oasisai.work, or use the form at oasisai.work/dmca. To be effective under 17 U.S.C. § 512(c)(3), a notice must include:

1. A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material claimed to be infringing, with enough detail for us to locate it.
4. Your contact information.
5. A statement that you have a good faith belief the use is not authorised by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information is accurate and you are authorised to act on the owner’s behalf.

8.2 Counter-notice and repeat infringers

If your content was removed, you may submit a counter-notice under 17 U.S.C. § 512(g). We may restore the material 10 to 14 business days after forwarding a valid counter-notice unless the complainant files a court action. We terminate the accounts of repeat infringers in appropriate circumstances.

8.3 Canadian notice-and-notice

Because we operate from Canada, notices concerning Canadian users are also handled under the notice-and-notice regime in sections 41.25 to 41.27 of the Copyright Act (Canada), under which we forward compliant notices to the relevant user rather than removing content automatically.

Knowingly making a material misrepresentation in a notice may make you liable for damages under 17 U.S.C. § 512(f).

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. On termination you may request an export of your data within 30 days.

These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict-of-law rules, except where mandatory consumer law in your place of residence provides otherwise. If any provision is held unenforceable, the rest remains in effect.

Questions: legal@oasisai.work.